.care-page{padding-top:38px;padding-bottom:70px}.care-narrow{max-width:790px}.care-workspace{color:var(--colour-ink);width:100%}.care-workspace.care-narrow{margin-inline:auto}.care-back{display:inline-flex;min-height:40px;align-items:center;gap:8px;color:var(--colour-muted);font-size:.86rem;text-decoration:none}.care-heading{margin:24px 0}.care-eyebrow{font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.15em;color:var(--colour-accent);margin:0 0 9px}.care-heading h1{font-family:var(--font-editorial);font-weight:400;font-size:clamp(2rem,5vw,3rem);line-height:1.12;letter-spacing:-.035em;margin:0 0 12px;overflow-wrap:anywhere}.care-heading p:not(.care-eyebrow){color:var(--colour-muted);line-height:1.65;max-width:660px;font-size:.9rem;margin:0}.care-heading-row{display:flex;justify-content:space-between;align-items:center;gap:20px}.care-card{background:var(--colour-paper);border:1px solid var(--colour-line);border-radius:13px;padding:27px;margin:20px 0;min-width:0}.care-card h2,.care-empty h2{font-family:var(--font-editorial);font-weight:400;font-size:1.35rem;line-height:1.3;margin:0 0 12px;overflow-wrap:anywhere}.care-card p{line-height:1.65}.care-form{display:grid;gap:21px}.care-form .care-card,.care-form p,.care-form h2{margin:0}.care-field{min-width:0}.care-field label{font-size:.83rem;font-weight:600;display:block;margin-bottom:8px;line-height:1.45}.care-field label>span[aria-hidden]{color:var(--colour-accent)}.care-field input:not([type=checkbox]),.care-field select,.care-field textarea{display:block;box-sizing:border-box;width:100%;max-width:100%;border:1px solid #cecec8;border-radius:7px;padding:12px;background:#fff;color:var(--colour-ink);font:inherit;font-size:.9rem;line-height:1.5}.care-field input[type=file]{padding:10px;background:var(--colour-soft)}.care-field textarea{resize:vertical;min-height:112px}.care-field input[readonly]{background:var(--colour-soft)}.care-field input:focus-visible,.care-field select:focus-visible,.care-field textarea:focus-visible{outline:2px solid var(--colour-focus);outline-offset:3px}.care-help{font-size:.77rem;color:var(--colour-muted);line-height:1.6;margin:7px 0 0;overflow-wrap:anywhere}.care-field .care-check{display:flex;gap:11px;align-items:flex-start;font-weight:400;line-height:1.65}.care-check input{width:18px;height:18px;flex:0 0 18px;margin:3px 0 0;accent-color:var(--colour-ink)}.care-actions{display:flex;align-items:center;gap:20px;flex-wrap:wrap}.care-actions>a:not(.care-button),.care-actions small{font-size:.8rem;color:var(--colour-muted)}.care-button{display:inline-flex;align-items:center;justify-content:center;gap:24px;min-height:44px;max-width:100%;width:fit-content;box-sizing:border-box;border:1px solid var(--colour-ink);border-radius:7px;padding:12px 19px;background:var(--colour-ink);color:#fff;text-decoration:none;font:inherit;font-size:.81rem;line-height:1.45;font-weight:600;cursor:pointer}.care-button:hover{background:#45443f}.care-button-secondary{background:#fff;color:var(--colour-ink);border-color:#c9c8c2}.care-button-secondary:hover{background:var(--colour-soft)}.care-button:focus-visible,.care-tabs a:focus-visible,.care-list-row:focus-visible,.care-back:focus-visible{outline:2px solid var(--colour-focus);outline-offset:4px}.care-product{display:flex;align-items:center;gap:15px;padding:15px 0 22px;border-bottom:1px solid var(--colour-line)}.care-product img{border-radius:8px;object-fit:cover;background:var(--colour-soft);flex-shrink:0}.care-product strong{display:block;font-size:.89rem}.care-product small{display:block;font-size:.75rem;color:var(--colour-muted);margin-top:7px}.care-note{border:1px solid #e7dbc9;border-radius:9px;padding:17px 20px;background:#faf7f1;color:#5b4c3c;font-size:.84rem;line-height:1.7;margin:20px 0;overflow-wrap:anywhere}.care-note p{margin:5px 0}.care-note a{color:inherit;font-weight:600}.care-alert{border:1px solid #ddbab1;border-radius:8px;padding:16px;background:#fff7f4;color:#853926;font-size:.84rem;line-height:1.6;margin:16px 0}.care-alert h2{font-size:1.1rem}.care-alert p{margin:4px 0}.care-error{font-size:.78rem;color:#923d28;margin:6px 0 0}.care-field-error input,.care-field-error textarea,.care-field-error select{border-color:#923d28}.care-list{border:1px solid var(--colour-line);background:#fff;border-radius:12px;overflow:hidden}.care-list-row{display:flex;align-items:center;gap:18px;padding:21px 24px;color:var(--colour-ink);text-decoration:none;border-bottom:1px solid var(--colour-line);min-width:0}.care-list-row:last-child{border-bottom:0}.care-list-row:hover{background:#fbfaf8}.care-list-row>div{min-width:0;flex:1}.care-list-row strong{display:block;font-size:.89rem;line-height:1.5;overflow-wrap:anywhere}.care-list-row div>span{display:block;font-size:.8rem;color:var(--colour-muted);margin-top:5px;overflow-wrap:anywhere}.care-list-row small{display:block;font-size:.71rem;color:var(--colour-muted);margin-top:7px}.care-badge{display:inline-flex;align-items:center;max-width:100%;padding:6px 9px;border:1px solid #ddd8ce;border-radius:5px;background:#f8f5ef;color:#695139;font-size:.66rem;font-weight:600;line-height:1.35;overflow-wrap:anywhere}.care-empty{padding:55px 24px;text-align:center}.care-empty h2{font-size:1.6rem}.care-empty p{max-width:460px;margin:10px auto 23px;font-size:.86rem;color:var(--colour-muted);line-height:1.7}.care-empty-mark{font-size:2rem;display:block;color:var(--colour-accent);margin:0 0 12px}.care-tabs{display:flex;gap:5px;border-bottom:1px solid var(--colour-line);margin:23px 0;overflow-x:auto}.care-tabs a{display:inline-flex;flex-shrink:0;padding:12px 15px 15px;color:var(--colour-muted);text-decoration:none;font-size:.8rem;border-bottom:2px solid transparent}.care-tabs a[aria-current=page]{border-color:var(--colour-ink);color:var(--colour-ink);font-weight:600}.care-thread-tools{display:flex;align-items:center;gap:12px;flex-wrap:wrap;border-block:1px solid var(--colour-line);padding:14px 0}.care-thread-tools>a{font-size:.76rem;color:var(--colour-muted);margin-left:auto}.care-thread{list-style:none;padding:0;margin:25px 0;display:flex;flex-direction:column;gap:17px}.care-message{border:1px solid var(--colour-line);border-radius:11px;padding:18px 20px;max-width:90%;min-width:200px;box-sizing:border-box;background:var(--colour-soft);align-self:flex-end}.care-message-staff{background:#fff;align-self:flex-start}.care-message-meta{display:flex;align-items:center;justify-content:space-between;gap:25px;font-size:.7rem;color:var(--colour-muted)}.care-message-meta strong{font-size:.73rem;color:var(--colour-ink)}.care-message-meta time{white-space:nowrap}.care-message p{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.65;font-size:.88rem;margin:10px 0 0}.care-pagination{display:flex;align-items:center;justify-content:center;gap:22px;padding:26px 0;font-size:.79rem;flex-wrap:wrap;color:var(--colour-muted)}.care-pagination a{color:var(--colour-ink);min-height:44px;display:inline-flex;align-items:center}.care-status-form{display:flex;align-items:flex-end;gap:15px;margin:35px 0;border-top:1px solid var(--colour-line);padding-top:25px;flex-wrap:wrap}.care-status-form .care-field{min-width:190px}.care-status-form .care-alert{flex-basis:100%}.care-rating{font-family:var(--font-editorial);font-size:1.7rem;display:block;margin-bottom:16px}.care-review-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:.9rem}.care-provenance dl{display:grid;grid-template-columns:140px 1fr;gap:13px 20px;font-size:.81rem;line-height:1.65}.care-provenance dt{font-weight:600}.care-provenance dd{margin:0;overflow-wrap:anywhere}.care-provenance a{color:var(--colour-accent)}.care-history{list-style:none;padding:0;margin:0}.care-history li{padding:17px 0;border-bottom:1px solid var(--colour-line);font-size:.8rem;line-height:1.6}.care-history li:last-child{border:0;padding-bottom:0}.care-history p{margin:7px 0;overflow-wrap:anywhere}.care-history small{color:var(--colour-muted)}.care-import-rows{display:grid;gap:18px;margin:25px 0}.care-import-rows .care-card{margin:0}.care-import-rows .care-heading-row h2{margin:0;font-size:1.22rem}.care-import-evidence{font-size:.79rem;line-height:1.65;overflow-wrap:anywhere}.care-import-evidence summary{cursor:pointer;padding:10px 0;color:var(--colour-muted)}
@media(max-width:600px){.care-page{padding-top:22px;padding-bottom:40px}.care-heading{margin:18px 0}.care-heading h1{font-size:2rem}.care-heading p:not(.care-eyebrow){font-size:.84rem}.care-heading-row{align-items:flex-start;flex-direction:column;gap:13px}.care-card{padding:20px 17px;border-radius:10px}.care-list-row{padding:17px 15px;gap:10px;flex-wrap:wrap}.care-list-row>div{flex:1 1 calc(100% - 30px)}.care-list-row>.care-badge{order:2}.care-empty{padding:35px 20px}.care-note{padding:15px 17px}.care-provenance dl{grid-template-columns:1fr;gap:5px}.care-provenance dd{margin-bottom:12px}.care-message{max-width:96%;min-width:0;padding:15px}.care-message-meta{gap:15px;flex-wrap:wrap}.care-thread-tools{gap:8px}.care-thread-tools>a{font-size:.72rem}.care-tabs a{padding-inline:11px;font-size:.73rem}.care-form .care-button{width:100%}.care-form .care-actions{align-items:flex-start;width:100%}.care-field input:not([type=checkbox]),.care-field select,.care-field textarea{font-size:16px}.care-status-form .care-field{flex:1 1 160px}.care-import-rows .care-heading-row{gap:8px}}

.care-form[hidden]{display:none!important}

/* The product conversation stays alongside the shop. */
.chat-drawer{--chat-line:#e9e6df;--chat-soft:#f7f5f0;box-sizing:border-box;position:fixed;inset:0 0 0 auto;width:min(480px,100vw);max-width:100vw;height:100%;height:100dvh;max-height:100dvh;margin:0;padding:0;border:0;border-left:1px solid var(--chat-line);color:var(--colour-ink,#292927);background:#fff;box-shadow:-18px 0 70px #19171120;overflow:hidden;font-family:var(--font-body,Arial,sans-serif)}
.chat-drawer::backdrop{background:rgb(31 29 24 / 36%);backdrop-filter:blur(2px)}
.chat-drawer[open]{animation:chat-panel-in .2s ease-out}
.chat-drawer [hidden]{display:none!important}
.chat-drawer-shell{display:flex;flex-direction:column;height:100%;min-height:0}
.chat-drawer-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:26px 28px 20px}
.chat-eyebrow{margin:0 0 7px;font-size:11px;text-transform:uppercase;letter-spacing:.14em;font-weight:700;color:var(--colour-accent,#a4603d)}
.chat-drawer-header h2{font-family:var(--font-editorial,Georgia,serif);font-size:29px;line-height:1.15;letter-spacing:-.03em;font-weight:400;margin:0}
.chat-drawer-header h2:focus{outline:none}
.chat-close{display:grid;place-items:center;flex:0 0 44px;width:44px;height:44px;padding:0;border:1px solid var(--chat-line);border-radius:50%;background:#fff;color:inherit;font:300 29px/1 Arial,sans-serif;cursor:pointer}
.chat-close:hover{background:var(--chat-soft)}
.chat-product-summary{display:flex;gap:15px;align-items:center;margin:0 28px;padding:16px 0 20px;border-bottom:1px solid var(--chat-line)}
.chat-product-summary img{width:66px;height:66px;flex:0 0 66px;object-fit:cover;border-radius:9px;background:var(--chat-soft)}
.chat-product-summary>div{min-width:0}
.chat-product-summary strong{display:block;font-size:14px;font-weight:600;line-height:1.45;overflow-wrap:anywhere}
.chat-product-summary span{display:block;margin:3px 0 7px;font-size:11px;color:var(--colour-muted,#707069);line-height:1.4;overflow-wrap:anywhere}
.chat-product-summary a{font-size:11px;color:inherit;text-underline-offset:3px}
.chat-drawer-content{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:22px 28px 30px;scrollbar-gutter:stable}
.chat-stage-heading{margin:0 0 22px}
.chat-stage-heading h3{font-family:var(--font-editorial,Georgia,serif);font-weight:400;font-size:26px;line-height:1.2;letter-spacing:-.025em;margin:0 0 11px}
.chat-stage-heading p,.chat-muted{font-size:13px;line-height:1.7;color:var(--colour-muted,#707069);margin:0}
.chat-small-mark{display:grid;place-items:center;width:42px;height:42px;border:1px solid #e7ded0;border-radius:50%;font-size:22px;color:var(--colour-accent,#a4603d);margin:0 0 19px}
.chat-auth-switch{display:flex;padding:4px;border-radius:8px;background:var(--chat-soft);margin:0 0 23px;gap:4px}
.chat-auth-switch button{flex:1;min-width:0;min-height:44px;border:0;border-radius:6px;background:transparent;color:var(--colour-muted,#707069);font:inherit;font-size:12px;cursor:pointer}
.chat-auth-switch button[aria-pressed=true]{background:#fff;color:var(--colour-ink,#292927);box-shadow:0 1px 4px #26231b10;font-weight:600}
.chat-form{display:grid;gap:18px;margin:0}
.chat-field{min-width:0}
.chat-field label,.chat-copy-label{display:block;margin:0 0 8px;font-size:12px;font-weight:600;line-height:1.5}
.chat-field input:not([type=checkbox]),.chat-field textarea,.chat-product-question{box-sizing:border-box;width:100%;max-width:100%;padding:12px 13px;border:1px solid #d5d3cd;border-radius:7px;background:#fff;color:inherit;font:inherit;font-size:14px;line-height:1.5}
.chat-field input[readonly],.chat-product-question{background:#f8f7f4;color:#66665e}
.chat-field textarea,.chat-product-question{resize:vertical;min-height:100px}
.chat-help{font-size:11px;line-height:1.6;color:var(--colour-muted,#707069);margin:7px 0 0}
.chat-form>.chat-help{margin:0}
.chat-check{display:flex;align-items:center;gap:11px;min-height:30px;font-size:12px;line-height:1.5;cursor:pointer}
.chat-check input{width:18px;height:18px;accent-color:#292927;flex:0 0 18px;margin:0}
.chat-primary,.chat-secondary{box-sizing:border-box;display:flex;align-items:center;justify-content:center;gap:18px;min-height:46px;max-width:100%;padding:12px 18px;border:1px solid #292927;border-radius:7px;background:#292927;color:#fff;font:inherit;font-size:12px;font-weight:600;line-height:1.5;text-decoration:none;cursor:pointer}
.chat-primary:hover{background:#44433e}
.chat-primary:disabled,.chat-secondary:disabled,.chat-refresh:disabled{cursor:wait;opacity:.6}
.chat-secondary{background:#fff;color:#292927;border-color:#d5d3cd;width:100%;margin:0 0 20px}
.chat-text-link{display:inline-flex;align-items:center;justify-content:center;min-height:35px;background:transparent;border:0;padding:0;color:var(--colour-muted,#707069);text-decoration:underline;text-underline-offset:3px;font:inherit;font-size:11px;cursor:pointer}
.chat-notice:empty{display:none}
.chat-notice{font-size:12px;line-height:1.6;margin:0 0 18px;color:var(--colour-muted,#707069)}
.chat-error{background:#fcf2ed;border:1px solid #edcdbf;border-radius:7px;padding:13px 15px;font-size:12px;line-height:1.6;color:#7b3d28;margin:0 0 20px;overflow-wrap:anywhere;white-space:pre-line}
.chat-thread-tools{display:flex;justify-content:space-between;gap:12px;align-items:center;margin:-7px 0 16px}
.chat-thread-state{font-size:11px;color:var(--colour-muted,#707069)}
.chat-refresh{font:inherit;font-size:11px;color:inherit;background:transparent;border:0;padding:8px 0;min-height:44px;cursor:pointer}
.chat-message-list{display:flex;flex-direction:column;list-style:none;gap:13px;padding:0;margin:0 0 24px}
.chat-message-list:empty{display:none}
.chat-message-list .care-message{min-width:0;max-width:94%;border:0;padding:14px 16px;border-radius:11px 11px 3px 11px;background:var(--chat-soft)}
.chat-message-list .care-message-staff{border:1px solid var(--chat-line);background:#fff;border-radius:11px 11px 11px 3px}
.chat-message-list .care-message-meta{gap:14px;font-size:11px;flex-wrap:wrap}
.chat-message-list .care-message-meta strong{font-size:11px}
.chat-message-list .care-message p{font-size:13px;line-height:1.7;margin-top:9px}
.chat-reply-form{padding-top:21px;border-top:1px solid var(--chat-line)}
.chat-closed-note{font-size:12px;line-height:1.7;color:var(--colour-muted,#707069)}
.chat-closed-note button,.chat-legacy button{font:inherit;color:inherit;background:none;border:0;padding:0;text-decoration:underline;text-underline-offset:3px;cursor:pointer;min-height:44px}
.chat-drawer-footer{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 15px;padding:14px 28px max(14px,env(safe-area-inset-bottom));border-top:1px solid var(--chat-line);background:#fff;font-size:11px;color:var(--colour-muted,#707069)}
.chat-drawer-footer a{color:inherit;min-height:32px;display:inline-flex;align-items:center;text-decoration:none}
.chat-drawer-footer a:hover{text-decoration:underline;text-underline-offset:3px}
.chat-drawer-footer span{width:100%;font-size:11px}
.chat-external-mark{display:flex;margin:0 0 17px}
.chat-external-mark>span{display:grid;place-items:center;width:56px;height:56px;border:1px solid var(--chat-line);border-radius:14px}
.chat-external-mark img{width:30px;height:30px}
.chat-product-question{font-size:12px;line-height:1.7;min-height:112px}
.chat-copy{display:block;min-height:44px;padding:8px 0;margin:0 0 20px;border:0;background:none;color:inherit;text-decoration:underline;text-underline-offset:3px;font:inherit;font-size:11px;cursor:pointer}
[data-chat-stage=external]>.chat-text-link{display:flex;width:100%;margin-top:14px}
.chat-legacy{margin:23px 0 0;padding:14px 16px;background:var(--chat-soft);border-radius:8px;font-size:11px;line-height:1.6;color:var(--colour-muted,#707069)}
.chat-legacy p{margin:0}
.chat-loading{display:flex;gap:6px;margin:10px 0 18px}
.chat-loading span{width:6px;height:6px;border-radius:50%;background:#b6a48b;animation:chat-loading .9s ease-in-out infinite alternate}
.chat-loading span:nth-child(2){animation-delay:.2s}.chat-loading span:nth-child(3){animation-delay:.4s}
.chat-drawer :is(button,a,input,textarea):focus-visible{outline:2px solid var(--colour-focus,#a4603d);outline-offset:3px}
.chat-drawer-open{overflow:hidden}
.chat-icon-control[data-chat-provider-unavailable] .chat-brand-icon{opacity:.48}
@keyframes chat-panel-in{from{transform:translateX(24px);opacity:.6}to{transform:translateX(0);opacity:1}}
@keyframes chat-loading{to{opacity:.3;transform:translateY(-2px)}}
@media(max-width:600px){.chat-drawer{width:min(440px,100vw)}.chat-drawer-header{padding:22px 21px 17px}.chat-drawer-header h2{font-size:27px}.chat-product-summary{margin-inline:21px}.chat-drawer-content{padding:22px 21px 25px}.chat-drawer-footer{padding-inline:21px}.chat-field input:not([type=checkbox]),.chat-field textarea{font-size:16px}.chat-primary,.chat-secondary{font-size:13px}.chat-text-link{min-height:44px}.chat-drawer-footer a{min-height:40px}}
@media(max-width:350px){.chat-drawer-header{padding-inline:16px;gap:10px}.chat-drawer-header h2{font-size:24px}.chat-product-summary{margin-inline:16px;gap:12px}.chat-drawer-content{padding-inline:16px}.chat-drawer-footer{padding-inline:16px}.chat-stage-heading h3{font-size:24px}}
@media(prefers-reduced-motion:reduce){.chat-drawer[open],.chat-loading span{animation:none}.chat-drawer::backdrop{backdrop-filter:none}}