Delivery & returns

Delivery

Your postcode is checked at checkout. Available delivery options and the delivery charge are shown before you pay.

Delivery is not open yet. We will publish our service areas and delivery times before taking orders.

Changed your mind?

You can download the cancellation form and send it by email or post. Using it is optional; a clear cancellation message is enough.

Tell us within 14 days of receiving your goods that you want to cancel. You then have another 14 days to send them back. Email hello@hearthmeadowessentials.co.uk with your name and order reference; you do not need to give a reason.

You pay the return postage for a change of mind. You may inspect goods as you would in a shop. We may reduce a refund for loss of value caused by handling beyond that inspection.

We refund the goods and standard outbound delivery charge within 14 days of receiving the goods back or evidence of return, whichever is earlier. Any extra cost for an upgraded delivery service is not refunded. Refunds go to the original payment method.

Faulty, damaged or incorrect goods

Contact us so we can arrange the appropriate remedy and any return at our cost. Your statutory rights are unaffected.

Last updated: 13 November 2026