Privacy & cookies

Who looks after your information

Tesseract Trading Ltd, trading as Hearthmeadow Essentials, is responsible for personal information collected by this shop. Contact hello@hearthmeadowessentials.co.uk or write to 26 Brook Hill Way, Rotherham, S65 4GD, United Kingdom.

What we use and why

We use the account, contact, delivery and order details you provide to operate your account, fulfil purchases and answer requests. This is necessary to provide the service or take steps you request before buying.

We keep transaction records to meet tax and accounting duties. We use limited technical records and security checks to protect accounts, prevent misuse and investigate faults, relying on our legitimate interest in running a secure shop.

Conversations you send to the shop are stored so our team can help you. If you submit a public review, the review text and chosen display name may be published after moderation. Your delivery address and payment details are not part of a public review.

Payments and service providers

Stripe processes checkout payments. We send the order reference, purchased items, total and email address needed to process the payment. Payment providers may pass information to the payment method you choose. We store payment references and status; we do not store your full card number.

Delivery providers receive the details needed to deliver your parcel. Hosting, email and accounting providers may process information needed to operate the service or meet legal duties. Provider choices and any international-transfer arrangements will be confirmed before the shop launches.

Keeping information

We retain information for the period needed to manage your account or request, complete orders and returns, resolve disputes and meet record-keeping duties. Those purposes determine the retention period. Information needed for legal duties may need to be retained after an account is closed.

Your choices and rights

You can ask to access or correct your information, and request deletion, restriction or a portable copy where the relevant right applies. You can object to processing based on legitimate interests. Email us to make a request; we may need to verify your identity.

You may complain to the Information Commissioner’s Office. Please contact us first if you would like us to help resolve a concern.

Cookies

This shop uses essential session and security cookies for sign-in, baskets and protection against forged requests. Blocking these can stop those features working. The current shop does not load advertising or analytics trackers. External payment and social-media services have their own privacy and cookie information when you visit them.

Last updated: 13 November 2026